Annual Billing

Information on your invoice for your rental deposit guarentee and your F.A.Q

If your lease is terminated or is going to be terminated

• We must recieve from your lessor or the lessor’s representative (real estate agency) the guarantee release before 31 December in order to automatically cancel your annual premium invoice for the following year. Make sure that your lessor or your real estate agency gives us the original guarantee certificate which enables your rental guarantee to be released.

If you wish to terminate your SwissCaution contract

• It is possible to terminate your rental guarantee at any time. You just need to supply your real estate agency with a new rental guarantee. Your real estate agency will then release the rental guarantee issued by SwissCaution. If we receive guarantee release from your real estate agency before the 31st of December, the invoice for your annual premium will automatically be cancelled.

If you think that the bill amount is not correct

• The amount of the annual premium is 5% of the guarantee + Fr. 20.- administration costs + 5% federal stamp.

  If your invoice does not correspond to the amount calculated based on your rental guarantee, send a letter to SwissCaution, Route de Renens 1, Case postale 480, 1030 Bussigny, or an email to indicating your file number and the purpose of your letter. We will handle your request as quickly as possible.

If you have paid your annual primium two times

• Send a letter to SwissCaution, Route de Renens 1, Case postale 480, 1030 Bussigny or an email to .

  Be sure to include the number of your file, the purpose of your communication with proof of your payments, as well as your bank or post details for the reimbursement. We will handle your request as quickly as possible.

If you would like to look at our general conditions

• The new general conditions are included in your 2010 premium bill. You can also view them on this website in the « General Conditions » section.

For all other questions

You can contact us at 0848 001 848 or send a letter to SwissCaution, Route de Renens 1, Case postale 480, 1030 Bussigny, or an email to indicating your file number and the purpose of your letter. We will handle your request as quickly as possible