Any questions?

Take a look at our "FAQ" section for immediate answers. You'll find all the general information about our rental guarantee for a residential lease.

Frequently asked questions
Father and his daughter emptying a cardboard box

Most frequently asked questions

For all other questions

You have the following options to register:

  • via our website (the quickest and easiest way)
  • at a Swiss Post office
  • at an agency of La Mobilière or SwissCaution
  • with the registration form in our brochure, to be returned by post
  • at your real estate agency (if part of our partners)

The quickest way to receive your rental guarantee is to register online and include all the required documents:

  • signed lease or draft lease (all pages)
  • copy of the identity card of each tenant on the lease, or a copy of the B, B refugee, C or F residence permit. If you hold another type of residence permit, a guarantor domiciled in Switzerland will be required.

If you are a citizen of a Schengen country and do not yet have a residence permit, an employment contract of at least 1 year with an employment level of 100% may be accepted. We will need a copy of your passport.

If you are a citizen of a non-Schengen country and do not yet have a residence permit, a permanent employment contract with an employment level of 100% may be accepted. We will need a copy of your passport.

Please note that we do not accept employment contracts issued by temporary employment agencies.

If none of these criteria are met, a guarantor (Swiss or with a B, C or F residence permit) is required.

The issuance of your rental guarantee can only be done after receiving all required documents and the payment of your annual premium.

You can calculate your premium using our online calculator.

The rental guarantee takes effect on the start date of the lease, you are obliged to pay your annual premium each year.

To cancel your rental guarantee, simply provide an equivalent rental guarantee of the same amount and value.

Please note that only your landlord or real estate agency can release your guarantee by returning the original, dated (indicated lease end date ) and signed rental guarantee certificate to SwissCaution.

If someone moves out of the apartment, a new tenant moves in or the rent is changed, an amendment to the lease must be issued. It has to be signed by all parties and sent to us, together with the identity documents of the people staying at the apartment.

Please don’t forget to keep SwissCaution informed of such changes!

As long as your guarantee has not been released by your landlord (a process that can take up to 12 months, depending on tenancy law), you are required to pay your annual premium (payable in advance, in accordance with our General Terms and Conditions).
It is your responsibility to arrange for your landlord to return the completed, dated (indicated lease end date) and signed certificate to us, in order to release the rental guarantee and close your contract.

We aren’t able to issue pro rata premium invoices.

As soon as your guarantee is released, a pro rata (or total) refund of the annual premium may be made (CGA).

No, unless you are moving into the same building and it is same real estate agency/landlord and the latter confirms:

  • that there are no claims on the previous apartment
  • that he/she authorizes SwissCaution to proceed with the modification of the insurance contract. A new lease is required.

If you move to another building, you have to make a new request and a transfer of the existing guarantee is not possible. A new registration is required for each new apartment.

Need help? Contact us!

A young woman contacts SwissCaution with her smartphone to find out more about the rental guarantee

We are at your disposal for any information you require

Our call center is open from Monday to Friday from 10am to 3pm.

0848 001 848

Due to a high volume of calls, our waiting times on the phone may be longer than usual. To help you find answers to your questions quickly, please have a look at our FAQs before contacting us. We are here to help you and thank you for your understanding.

Find the agency closest to you.

Here is a list of all SwissCaution agencies, you can also visit a Mobiliere agency or any post office to learn more about our services.

Head office

Chemin de la Redoute 54
P.O. Box
1260 Nyon 1

Opening hours
Monday to Thursday from 8h to 17h and Friday from 8h to 16h30.

Rue Central 26B
1110 Morges

Opening hours
Monday to Thursday from 7h45 to 12h00 and from 13h00 to 17h00, and Friday from 7h45h to 12h00 and from 13h00 to 16h30.

Rue du Petit-Chêne 26
1003 Lausanne

Opening hours
Monday to Friday from 8h30 to 17h30.

Neuengasse 45
3011 Bern

Opening hours
Monday to Friday from 8h30 to 17h30.

Bahnhofstrasse 106
8001 Zürich

Opening hours
Monday to Friday from 8h30 to 17h30.
Agency / La Mobilière

Piazza de Sole 5
P.O. Box 2099
6500 Bellinzona

Opening hours
Monday to Friday from 7h30 to 12h00 and from 13h30 to 17h30.