HomeAssistance

If you have subscribed to a rental guarantee for a residential lease, you can count on immediate assistance 24/7 in the event of an emergency related to your apartment covered by your rental guarantee.

Examples of emergency assistance provided by HomeAssistance

Emergencies

Organization of immediate measures in the event of an incident and coverage of the associated costs.

Loss of apartment keys

Organization of a craftsman, coverage of costs for opening the door and installing an emergency lock.

Emergency locks and security

Coverage of costs for emergency locks and securing the insured apartment.

Clogged pipes

Organization of pipe cleaning in the event of a clogged water pipe, coverage of the costs for immediate measures that are not covered by your landlord.

Insects and pests

Referral to a specialist company and coverage of costs for pest control or removal of wasp, hornet and bee nests.

Loss of traveler's checks, cash, bank cards, postal account cards, credit cards and customer cards

Connection with the hotline of the bank or card issuer concerned.

How does it work?

You have an emergency related to your apartment insured by your rental guarantee and your lessor or his/her representative is unreachable.
Call SwissCaution on 0848 001 848 and choose the HomeAssistance service 24/7.
You are identified by your name / SwissCaution contract number.
Organization of immediate measures in the apartment insured by the rental guarantee for a residential lease.
What about costs? There's no deductible, and we pay up to CHF 1,000 per claim.
Inform your landlord.

Good to know

We work with local craftsmen who are known for their expertise.

You will find more information in the SwissCaution HomeAssistance conditions.

All you need to know about HomeAssistance

HomeAssistance is an assistance service that is available to you for free. If, for example, you have a water leak in your flat insured by your rental guarantee or have lost your house keys, HomeAssistance is available to you 24/7. Depending on the type of emergency, the costs are covered up to a maximum of CHF 1,000 per event. This assistance service, which is included in your rental guarantee, is unique in Switzerland!

If you are faced with an emergency related to the apartment insured by your rental guarantee, we advise you to contact your real estate agency or landlord first to find out how he/she wishes to proceed.

We recommend that you contact HomeAssistance in the following cases:

you have already contacted your real estate agency or your landlord and he/she has given you his/her agreement to call on HomeAssistance
you are faced with an emergency outside your real estate agency’s opening hours or your landlord is unreachable
in the event of loss of traveler’s checks, cash, bank cards, postal account cards, credit cards and customer cards

If you have subscribed to a SwissCaution rental guarantee for a residential lease, you have free access to our HomeAssistance.

It must be an emergency related to the apartment covered by the rental guarantee for a residential lease. For more details about the different types of emergency interventions, please refer to the SwissCaution HomeAssistance conditions.

We work with local craftsmen who have a proven track record.

Depending on the type of emergency, costs are covered up to a maximum amount of CHF 1,000 per intervention.

Call SwissCaution at 0848 001 848 and select the 24/7 HomeAssistance service. You will then be identified by your name / SwissCaution contract number. This allows us to organize the emergency intervention as quickly as possible.