On the Federal Fasting Monday, 21st of September 2020, our head office in Nyon and our agencies in Lausanne and Morges will be closed. All our other agencies will be open at their regular hours. Our Customer Service can only be contacted by e-mail.
Questions frequently asked by real estate agencies and landlords
SwissCaution offers the same guarantees as a bank. SwissCaution is an insurance company subject to the law on insurance contracts and consequently to the supervision of the Swiss Financial Market Supervisory Authority (FINMA).
The SwissCaution rental guarantee procedure is simple, efficient and fast. We process a rental guarantee request immediately, provided that the tenant sends us the request and all the necessary documents and pays the CHF 231.- fixed registration premium. The rental guarantee certificate is then sent directly by mail to the landlord or the landlord’s representative with a copy sent to the tenant.
No, only the landlord or the landlord’s representative can release the rental guarantee. The landlord or the landlord’s representative only needs to sign and return the original rental guarantee certificate to SwissCaution.
Only the landlord or the landlord’s representative (real estate agency) can release the rental guarantee by returning the original rental guarantee certificate, signed by both parties, to SwissCaution directly. SwissCaution then pays the landlord all debt associated with the tenant’s rental contract up to the maximum amount of the guarantee. To find out more, please contact us or visit the website dedicated to real estate professionals: pro.swisscaution.ch