Watch out! A scam pretending to be SwissCaution is in progress. The scammers are asking for the payment of an amount equivalent to your rental guarantee. As a reminder, the amount of the SwissCaution registration premium is always CHF 231 or CHF 150 for a young person under 26 years old.
SwissCaution will always contact you with "@swisscaution.ch" or "@emailing.swisscaution.ch" e-mail addresses. If you receive messages from a different address: do not follow up.
If you receive a suspicious message, do not hesitate to contact our Client Service at 0848 001 848 or by e-mail at email@example.com.
Questions frequently asked by real estate agencies and landlords
SwissCaution offers the same guarantees as a bank. SwissCaution is an insurance company subject to the law on insurance contracts and consequently to the supervision of the Swiss Financial Market Supervisory Authority (FINMA).
The SwissCaution rental guarantee procedure is simple, efficient and fast. We process a rental guarantee request immediately, provided that the tenant sends us the request and all the necessary documents and pays the CHF 231.- fixed registration premium. The rental guarantee certificate is then sent directly by mail to the landlord or the landlord’s representative with a copy sent to the tenant.
No, only the landlord or the landlord’s representative can release the rental guarantee. The landlord or the landlord’s representative only needs to sign and return the original rental guarantee certificate to SwissCaution.
Only the landlord or the landlord’s representative (real estate agency) can release the rental guarantee by returning the original rental guarantee certificate, signed by both parties, to SwissCaution directly. SwissCaution then pays the landlord all debt associated with the tenant’s rental contract up to the maximum amount of the guarantee. To find out more, please contact us or visit the website dedicated to real estate professionals: pro.swisscaution.ch